GENERAL

Q. How are your prints made?

House of Exposure collaborates with each artist to produce an edition of the highest quality and to each artist’s specifications. Printing and production methods will vary from artist to artist and from edition to edition. Detailed information about the production of each piece can be found on the upper right hand corner of the product page on the site and will also be included on a separate print out with your order.

Q. How many prints of each edition can I buy?

Customers may purchase a maximum quantity of four prints per edition size.

Q. What is a limited edition?

A limited edition is a fixed number of identical prints of an original work of art numbered in succession and showing the print’s number and total edition size. Once a limited edition size is set and printed, no further copies will be reproduced at that size and in that medium. All House of Exposure limited edition items are subject to availability.

Q. How do I know the artwork is authentic?

Every House of Exposure print and work of art comes with a hand numbered Certificate of Authenticity signed by the artist. The artwork sold on House of Exposure is very often specifically created for or commissioned by House of Exposure; all works of art sold on the site are exclusively available through House of Exposure at the given size and medium.

Q. Are House of Exposure's prints archival?

Yes. Our archival pigment prints (also known as Giclee prints) are guaranteed. The packaging your order arrives in is also archival and is a perfect place to safely store your print.

Q. What is an archival pigment print?

Archival pigment prints are also known as Giclee prints, a term coined by print maker Jack Duganne which derives from the French verb “gicler” meaning “to squirt”. It refers to the printing process wherein archival inks are used to print an image from a high resolution digital file. Archival pigment prints are superior in color accuracy, rivaling more traditional printing processes; they can be found in galleries and museums around the world, and now here on House of Exposure.

Q. How can I be the first to know about new artists and editions on House of Exposure?

Just sign up for our newsletter! You will find the newsletter sign up widget on the right hand side of the site, no matter what page you're on. Once you sign up, you'll receive weekly updates on newly added editions, as well as exclusive offers and info on upcoming House of Exposure events.

Q. Any tips for developing a great art collection?

A. Buy art you love. Buying art is a super personal endeavor. If you would like any assistance in selecting your artwork, please contact our Customer Care department here for a personal consultation.

Q. Why should I create a House of Exposure account?

By creating a House of Exposure account, you can easily track your orders, save your shipping and billing information, keep track of your gift certificates, and manage your House of Exposure email subscriptions. You will also be able to create a Love List, where you can save and share all of your favorite House of Exposure artwork, products, artists, and videos.

Q. Do I need to set up an account to place an order?

No, you can always check out as a Guest. However, it is recommended that you set up a user account before placing your first order for easier tracking and to allow you to save your shipping and billing information for future orders.

Q. Who owns the copyright on the prints that I purchase?

The artist owns the copyright of all images unless otherwise stated.

Didn’t find what you’re looking for? Contact Our Customer Care Department HERE.

PACKAGING

Q. What is House of Exposure's signature packaging?

No need to request special gift wrapping -- each and every print arrives individually wrapped and boxed. Our signature packaging is especially designed protect your new print, and our chic black on black boxes and monogrammed black ribbon make all of our prints perfect for easy gift giving.

All 8x10, 11x14, and 16x20 prints are shipped flat in a signature House of Exposure box. Each print is protected by an archival cello sleeve and two sheets of sturdy, archival corrugated plastic to prevent any damage during shipping. You can keep your prints in their cello sleeves and between the corrugated plastic to protect them from damage and UV Rays until you are ready to have them framed. Your order arrives with lint-free curator’s gloves, along with detailed instructions of how to best handle and care for your prints. You will also receive a bio of the artist, their artists statement, and a certificate of authenticity, hand numbered and signed by the artist.

Each 20x24 and 30x40 print is shipped rolled, the safest method of shipping for larger prints, in a signature House of Exposure box. Each print is rolled around a tube for reinforcement and wrapped with archival glassine to protect it during shipping and to aid in storing your print upon arrival. Your order arrives with lint-free curator’s gloves, along with detailed instructions of how to best handle and care for your prints. You will also receive a bio of the artist, their artists statement, and a certificate of authenticity, hand numbered and signed by the artist.

Didn’t find what you’re looking for? Contact Our Customer Care Department HERE.

RETURNS

Q. What if my order has a printing flaw?

House of Exposure works with a gallery-grade fine art printer to create beautiful, archival quality prints. Each print is hand checked to ensure the highest quality before being packaged and shipped. Only very rarely does a flaw escape our attention. Please inspect your print upon arrival; if you feel there is a flaw please contact our Customer Service Department here within 24 hours of receiving your order and we will determine eligibility for a replacement print. You will be required to submit a digital snapshot; pending review, you may need to return the print to House of Exposure for inspection. If it is determined that there is indeed a flaw, a replacement print will be issued within 14 days of placing your inquiry. Please save the box and any packing material; we must have these items in order to process your claim. In the event that the item you wish to return is part of a sold-out edition, you will be given a full refund.

Q. What if I receive the wrong print?

Each House of Exposure order is carefully hand checked before it is shipped. In the event you have received the wrong print, please contact our Customer Service Department here within 24 hours of receiving your order to begin an inquiry. A digital snapshot will be required as proof. Please save the box and any packing material; we must have these items in order to process your claim.

Didn’t find what you’re looking for? Contact Our Customer Care Department HERE.

SHIPPING

Q. How can I track my print?

Once your order is shipped, you will automatically be sent an email with your shipping and tracking information. If you have a House of Exposure user account, you can track your orders from the “My Orders” section of your account.

Q. What types of shipping does House of Exposure offer?

Shipping method and rates are determined by the destination zip code. In general, we offer FedEx Ground, 2-Day, and Next Day. Please note that we do not ship to P.O. Boxes.

Q. Where does House of Exposure ship to?

We currently ship only within the United States. For inquiries about International Orders, please contact our Customer Service Department here.

Q. What is House of Exposure's in-house production time?

Once an order is placed, it will take 1-2 business days to process. You will receive an email confirmation as soon as your order is received and a second confirmation once your order begins processing. Once your order is shipped, you will receive a third email including your tracking info.

Q. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing your tracking information. If you have a House of Exposure user account, you can also go to My Orders and see detailed tracking info for each of your past and current orders. For any shipment tracking questions, please contact our Shipping Department here.

Q. Once my order has been placed, can I change the shipping destination?

Once your order has been submitted, we immediately begin processing it and preparing it for shipment and cannot make any changes. Please confirm all details in your order prior to submitting it.

Q. When does my order qualify for free shipping?

Orders totaling $500.00 or more automatically qualify for free FedEx Ground shipping.

Q. How does House of Exposure pack prints to avoid damage during shipping?

House of Exposure’s signature packaging was designed specifically to protect your print, both during shipping and to allow you to store your artwork archivally upon arrival.

Q. Does House of Exposure offer gift wrapping services?

All House of Exposure orders arrive in our signature packaging, making them perfect for gift giving. During your check out, you may also opt to include a personal gift message on one of our signature cards. (*Certain items ship from a separate location and do not include a gift message option.)

Q. What if I need to cancel an order?

Once your order has been submitted, we immediately begin processing it and preparing it for shipment and cannot make any changes. If you need to cancel an order, please contact our Customer Service Department here immediately.

Q. Do you offer combined shipping?

Each House of Exposure print is shipped separately in its own packaging. Items from the boutique are also shipped separately. We can offer combined shipping upon request; however, we cannot offer combined shipping for any orders including 20x24 or 30x40 prints as prints of that size must be rolled individually to avoid shipping damage. If you would like to request combined shipping, please contact our Customer Service Department here.

Didn’t find what you’re looking for? Contact Our Customer Care Department HERE.